Shipping policy

1. General Information At katpong, we strive to provide our customers with a seamless and reliable shipping experience. Please read the following shipping policy carefully to understand our shipping practices and procedures.

2. Processing Time

Order Processing: All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Delays: If we are experiencing a high volume of orders, shipments may be delayed. In such cases, please allow additional days for processing. We will notify you of any significant delays via email.

3. Shipping Rates and Delivery Estimates

Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout. Rates vary depending on the shipping method selected and the destination of the order.

Delivery Estimates:

Standard Shipping: 5-7 business days

Expedited Shipping: 2-3 business days

Overnight Shipping: 1-2 business days

International Shipping: Delivery times for international orders vary based on destination and customs processing times.

4. Shipping Methods We offer the following shipping methods:

Standard Shipping: Reliable and cost-effective delivery within the estimated timeframe.

Expedited Shipping: Faster delivery for those who need their orders sooner.

Overnight Shipping: Next business day delivery for urgent orders.

5. Shipment Confirmation and Order Tracking

Tracking Information: You will receive a shipment confirmation email once your order has shipped. This email will include a tracking number and a link to track your order online.

Tracking Updates: You can track the status of your shipment using the tracking number provided in the shipment confirmation email.

6. Shipping to P.O. Boxes

P.O. Box Addresses: We ship to P.O. Box addresses using USPS. Please select a shipping method that supports P.O. Box delivery at checkout.

7. International Shipping

Customs, Duties, and Taxes: katpong is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

International Shipping Policy: We ship internationally to select countries. If your country is not available at checkout, please contact us at IgorHalden16789@hotmail.com for assistance.

8. Damages and Issues

Damaged Items: katpong is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Save Packaging: Please save all packaging materials and damaged goods before filing a claim.

9. Incorrect Addresses

Address Accuracy: Please ensure that all shipping information is correct before finalizing your order. katpong is not responsible for orders shipped to incorrect addresses provided by the customer.

10. Contact Us If you have any questions or concerns about your order or our shipping policy, please contact us at:

Email: IgorHalden16789@hotmail.com

Phone: +（1）9784432223

Address: 738 Boston Post Rd, Sudbury, MA 01776，US