Return policy

What is your return policy? 
The katpong headrest brings joy and comfort to the user. If you are not satisfied for any reason, please return the product to us within 30 days from the date of delivery of the order. 
Refund: Except for cases where the goods are damaged or the delivery is incorrect, all refund amounts are the original payment amount, minus shipping fees, discounts, and a $3 handling fee. The returned goods must be unused and have the UPC barcode label intact or be packaged with a suitable UPC barcode.
Exchange: The goods can be exchanged for a different finish (if available), or for other items from our catalogue. The returned goods must be brand new and unused, and the UPC label or packaging must be intact. 
If the returned order includes any gifts, please make sure to return both the gift and the returned item together. Otherwise, your refund amount will be adjusted based on the retail price of the gift. 
Please note that final sold items, clearance items and personalized engraved items are not eligible for returns or exchanges.